Frequently Asked Questions (FAQs)
Welcome to Pamper Valley’s FAQs page. Here you’ll find answers to common questions about our Toronto spa services, facilities, and policies. If you need additional information, please don’t hesitate to contact us.
General Information
Mon-Fri: 10AM-8PM
Sat-Sun:10AM-6PM
Pamper Valley is located in downtown Toronto. Just steps from Yorkville and the Yonge and Bloor intersection, easily accessible via the Yonge and Bloor TTC station.
2nd FL-754 Yonge St, Toronto, ON, M4Y 2B6
Reservations for massage, couples massage, acupuncture and cupping therapy can be made through our website.
Services and Treatments
We offer a range of massage therapy services, with sessions lasting from 60 to 120 minutes. Upon booking an appointment, you will receive a comprehensive customization form. This allows you to specify the pressure, type of massage, areas to avoid, and areas to focus on.
For those without health insurance coverage, we offer relaxation massage therapy at discounted prices, focusing on relaxation rather than therapeutic benefits.
Additionally, we provide discounts on couple’s massages. Enjoy treatments with friends, family, or a partner on any day, whether it’s casual or special.
Yes, we offer discounted treatments for couples. For group appointments, please contact our staff directly at 647-943-9647.
Yes! Once your booking is confirmed, we will send you a link to a customization form where you can specify your preferred treatments.
Booking and Cancellation
Yes. To ensure a smooth booking process, we recommend making your Toronto spa reservations in advance. We accept reservations up to 90 days ahead. However, last-minute bookings are also welcome if there are available spots.
We understand that plans can change. To accommodate all our guests fairly, we have the following cancellation policy:
- 24-Hour Notice: Cancellations or rescheduling must be made at least 24 hours before your appointment.
- Late Cancellations: If you cancel within 24 hours of your appointment, a cancellation fee equivalent to 50% of the booked service will apply.
- No-Shows: If you fail to show up for your appointment without any notice, you will be charged the full cost of the service.
- Group Bookings: For group bookings, cancellations or changes must be made 48 hours in advance to avoid a 50% cancellation fee.
Yes, we require a deposit to secure your booking. A deposit of 50% is needed at the time of booking. This deposit will be applied towards the cost of your treatment.
Deposits are non-refundable if cancellations or changes are made less than 24 hours before your appointment. This policy ensures that we can provide quality service to all our guests.
Arrival and Check-In
To ensure you have ample time to relax and prepare for your Toronto spa treatment, we recommend arriving at least 15-20 minutes before your scheduled appointment. This allows you to check in, complete any necessary paperwork, and begin your spa experience without feeling rushed.
Additionally, we offer complimentary tea and healthy snacks. Arriving early gives you the chance to enjoy these refreshments and relax both before and after your appointment.
We recommend wearing comfortable, loose-fitting clothing when you visit the spa. Each treatment room has its own closet, allowing you to undress before getting onto the treatment table. If you prefer, we also offer comfortable robes and slippers that you can change into for your treatment. This ensures your privacy and comfort throughout your spa experience.
Indulge in our serene relaxation waiting room, meticulously designed to ensure your privacy. Sip on our complimentary tea and savor delicious snacks as you unwind before and after your treatment. It’s the perfect way to elevate your spa experience to a whole new level of tranquility.
Health and Wellness
If you have any medical conditions or allergies, please specify them in our customization form. Your safety and comfort are our top priority. Our therapists are trained to adapt treatments to accommodate specific health needs and ensure a safe, enjoyable experience.
For your peace of mind, we also recommend consulting with your healthcare provider before scheduling any spa treatments.
Yes, our products are specifically chosen to be gentle and suitable for sensitive skin. We use high-quality, hypoallergenic ingredients to minimize the risk of irritation. If you have any specific concerns or known sensitivities, please let us know through our customization form so we can tailor your treatments accordingly.
Yes, you can visit the spa while pregnant. We offer specially designed treatments that are safe and beneficial for expectant mothers. Please inform us of your pregnancy in our customization form so that we can tailor the treatments to your needs. It’s also advisable to consult with your healthcare provider before scheduling any spa treatments to ensure they are appropriate for you.
Gift Cards and Promotions
Yes, we offer Toronto spa gift cards that make the perfect gift for any occasion. Our gift cards can be purchased in various denominations and are redeemable for any of our spa services and treatments. You can buy them at our spa reception or through our website for added convenience.
Additional Information
We do not have on-site parking available, but our Yonge and Bloor spa has many parking options nearby :
- Impark Lot #4 (One Bloor Residences): Located at 1 Bloor St E, Toronto, ON M4W 1A9, offering 52 spots
- Green P Carpark 1: Located at 20 Charles Street East, Toronto, ON M4Y 1T1, offering 636 parking spaces
Our downtown Toronto spa is also easily accessible by TTC and the Yonge and Bloor subway station.
Yes, we understand that sometimes delays are unavoidable. If you arrive late for your appointment, we will do our best to accommodate you. However, please note that your treatment may be shortened to ensure that other guests are not inconvenienced. The full cost of the scheduled treatment will still apply. We recommend arriving at least 15-20 minutes before your appointment to enjoy a seamless and relaxing experience.
Yes, you are welcome to bring your own food or beverages. However, please ensure they are suitable for a spa environment, respecting the comfort and tranquility of other guests. We also offer a selection of complimentary refreshments for you to enjoy during your visit.
Yes, mobile phones are allowed in the spa. However, we kindly ask that you set them to silent mode and limit their use to designated areas to maintain a peaceful environment for all guests. We encourage you to take this opportunity to unwind and enjoy a digital detox during your visit.